1. Introduction

Welcome to Global e-Translation. We value your privacy and are committed to protecting your personal information and confidential documents.

This Privacy Policy explains how Global e-Translation (“we”, “our”, or “us”) collects, uses, stores, processes, and protects your personal information when you visit our website, use our translation services, submit documents, or communicate with us.

By accessing or using our website and services, you acknowledge that you have read this Privacy Policy.

We are committed to handling your information responsibly and taking appropriate measures to maintain the confidentiality and security of your personal data and submitted documents.

2. Information We Collect

We may collect different types of information depending on how you interact with our website and services.

2.1 Personal Information

When you contact us or request our translation services, we may collect:

• Full name

• Email address

• Phone number or WhatsApp number

• Country or location

• Service requirements and inquiries

• Other information you voluntarily provide through our contact forms or communications.

2.2 Documents and Files

As a translation service provider, we may receive documents and files that contain personal, confidential, or sensitive information.

These may include:

• Academic certificates and transcripts

• Birth certificates and personal records

• Legal documents and court papers

• Medical reports and records

• Financial and corporate documents

• Land and property-related documents

• Identification documents and other official records.

We collect these documents only when necessary to provide our requested translation services or respond to your inquiries.

2.3 Automatically Collected Information

When you visit our website, certain technical information may be collected automatically, including:

• IP address

• Browser type and version

• Device information

• Operating system

• Pages visited

• Time spent on our website

• Referring website or source

• General website usage and interaction data.

This information helps us understand website performance and improve the user experience.

3. How We Collect Your Information

We collect information through several methods, including:

• Contact forms powered by Contact Form 7.

• Document upload fields on our website.

• Direct communication through email.

• Communication through WhatsApp.

• Cookies and website analytics tools.

• Information voluntarily provided when requesting our services.

We do not intentionally collect more personal information than is reasonably necessary for the purposes described in this Privacy Policy.

4. How We Use Your Information

We use the information collected for legitimate business and service-related purposes, including:

• Responding to inquiries and customer requests.

• Providing translation and localization services.

• Reviewing and processing submitted documents.

• Preparing quotations and service estimates.

• Communicating about project requirements and progress.

• Delivering completed translation documents.

• Maintaining customer service records.

• Improving our website and services.

• Monitoring website traffic and performance.

• Preventing fraudulent activities and protecting our business.

We will not use your submitted documents for unrelated purposes without an appropriate legal basis or your permission where required.

5. Confidentiality of Documents

At Global e-Translation, document confidentiality is an important part of our translation services.

We understand that documents submitted for translation may contain private, personal, legal, academic, medical, or financial information.

Therefore:

• Submitted documents are handled for the purpose of providing the requested services.

• We aim to restrict access to client documents to authorized individuals who need them to perform their assigned work.

• We do not intentionally publish or publicly disclose client documents.

• We do not sell client documents or personal information to third parties.

• We take reasonable measures to protect uploaded documents against unauthorized access, misuse, loss, or disclosure.

• We may retain documents for as long as reasonably necessary to complete the requested services, maintain relevant business records, or meet applicable legal obligations.

Where third-party service providers are involved in delivering our services, appropriate confidentiality and security considerations apply.

Clients should avoid submitting unnecessary personal information that is not relevant to their translation requirements.

6. How We Share Your Information

Global e-Translation does not sell, rent, or trade your personal information to third parties.

However, we may share limited information in the following circumstances:

6.1 Service Providers

We may use third-party service providers to support our website operations, communication, document processing, hosting, and analytics.

These providers may process relevant information only as necessary to perform their services, subject to applicable requirements.

6.2 Google Analytics

We use Google Analytics through Google Site Kit to understand how visitors interact with our website.

Google Analytics may collect information such as website visits, visitor interactions, device information, and traffic sources.

This information helps us improve website functionality and user experience.

For more information, please review Google’s Privacy Policy:

https://policies.google.com/privacy

6.3 WhatsApp Communication

We may communicate with clients through WhatsApp to respond to inquiries, discuss translation requirements, and provide service updates.

Information shared through WhatsApp is also subject to WhatsApp’s own privacy practices and policies.

WhatsApp Privacy Policy:

https://www.whatsapp.com/legal/privacy-policy

6.4 Legal Requirements

We may disclose personal information if required by applicable laws, regulations, legal proceedings, or valid requests from authorized government authorities.

7. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to improve website functionality, analyze visitor behavior, and enhance the browsing experience.

Cookies are small text files stored on your device when you visit a website.

We may use cookies for the following purposes:

• Essential website functionality.

• Remembering user preferences.

• Understanding website traffic and visitor behavior.

• Improving website performance.

• Supporting analytics and website optimization.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website features.

Where required by applicable law, we will seek consent before using non-essential cookies or similar tracking technologies.

8. Data Storage and Retention

We retain personal information and uploaded documents only for as long as reasonably necessary to fulfill the purposes for which they were collected.

The retention period may depend on:

• The nature of the requested translation service.

• Project completion and delivery requirements.

• Customer communication and support needs.

• Business recordkeeping requirements.

• Applicable legal or regulatory obligations.

• The resolution of disputes or complaints.

When information is no longer required, we will take reasonable steps to delete it or securely dispose of it, subject to applicable legal obligations and legitimate business requirements.

9. Data Security

We take reasonable technical and organizational measures to protect personal information and client documents against unauthorized access, alteration, disclosure, loss, or misuse.

These measures may include appropriate access restrictions, secure website practices, and responsible handling of submitted information.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

While we strive to protect your information, we cannot guarantee absolute security.

10. International Data Transfers

Global e-Translation serves clients in Bangladesh and internationally.

Depending on the services and technologies involved, your personal information may be processed or stored in countries outside your country of residence.

For example, certain website hosting, analytics, or communication providers may operate servers in different locations.

Where international transfers occur, we will take reasonable steps to ensure that personal information is handled in accordance with applicable data protection requirements.

11. Your Privacy Rights

Depending on your location and applicable data protection laws, you may have certain rights regarding your personal information.

These rights may include:

• Right to Access: Request access to personal information we hold about you.

• Right to Correction: Request corrections to inaccurate or incomplete information.

• Right to Deletion: Request deletion of your personal information where applicable.

• Right to Withdraw Consent: Withdraw consent where processing is based on your consent.

• Right to Object: Object to certain types of personal data processing where legally applicable.

• Right to Information: Request information about how your personal data is collected and used.

To exercise any applicable privacy rights, please contact us using the email address provided below.

We may need to verify your identity before processing certain requests.

Some information may need to be retained where required by law or for legitimate business purposes.

12. Third-Party Websites and Services

Our website may contain links to third-party websites, platforms, or services.

These may include Google services, WhatsApp, and other external platforms.

We are not responsible for the privacy practices, content, or security of third-party websites.

We encourage visitors to review the privacy policies of those third-party services before sharing personal information with them.

13. Children’s Privacy

Our website and services are not specifically directed toward children.

We do not knowingly collect personal information directly from children without appropriate authorization or a lawful basis where required.

If we become aware that personal information has been collected from a child in circumstances where such collection is not permitted, we will take reasonable steps to address the situation.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, website functionality, technology, or applicable legal requirements.

Any updates will be published on this page with a revised “Last Updated” date.

We encourage visitors to review this page periodically to stay informed about how we protect personal information.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, your personal information, or the confidentiality of documents submitted to us, please contact us.

Business Name: Global e-Translation

Email: info@globaletranslation.com

Website: https://globaletranslation.com/

We will make reasonable efforts to review and respond to privacy-related inquiries.

Global e-Translation
Professional Translation & Localization Services
Your Privacy and Document Confidentiality Matter to Us.